ºÚÁϲ»´òìÈ

For technology questions that EVERYONE needs to know, head on to the Student Technology Orientation article.

The Student Technology FAQ are questions that aren't relevant for everyone but do come up frequently for some folks.

Do I need to bring a printer?

No, you do not need to bring a printer. You can print to any of the lab printers on campus by using ºÚÁϲ»´òìÈ Mobile Print. If you choose to bring a printer, you must connect it directly to your computer. Personal printers are not allowed to connect to the ºÚÁϲ»´òìÈ network.

Can I install my own wireless access point? 

Nope, your wifi would mess up your neighbor's wifi and then they'd get a wireless access point, and it would mess up your wifi and their other neighbor's wifi... To reduce the possibility of network interference, any wireless access points not owned and installed by ºÚÁϲ»´òìÈ are prohibited.

Do you repair computers?

The HelpDesk does not offer repair services for personal computers (student or employee). We can help you initially diagnose problems and try to figure it out, but in the event that your system needs to be repaired, 

The links below have been requested by one or more professors as "something I wish students knew how to do!"  Review these links so you'll be ready for that one professor!

• Turn in assignment using Office apps (not Google or Apple docs)
• Print to PDF
• Capture a hand drawn image
• Convert image to PDF or editable Word doc
• Make a screen cap
• Copy a table or graph out of Excel  (Hint: not by making a screen cap)
• Find stuff in Teams
• Forgive them for sending too many assignment notifications.  ( Vote, please.)
• Keep organized using a calendar  (Sidebar: visit Academic Success.  You don't have to wait until you are struggling.)
• Not do stuff that will land you in front Academic Integrity.  

What are the most common keyboard short cuts? 

• Ctrl + Z to Undo
• Ctrl + X to Cut
• Ctrl + C to Copy
• Ctrl + V to Paste
• Ctrl + A to Select All (of something)

Remember to Click + Shift-Click to select all in a range and Ctrl + Click to deselect or add to selected items.

   

If you have something you think should be an article or find an article that needs more information:

• Click the Enter a HelpDesk Request button on the right there.
  
• Go ahead and Bookmark that HelpDesk request form when you get there--the easier it is to find and click on, the easier it will be to let us know when you need help.
• Also a good idea: bookmarking  www.hendrix.edu/helpdesk
• You can also call (501-450-1340) or send a message in a Teams chat.
• Filling out the request form is the best way to get the most information to us so we can make a good start.
• And to get to the crux of the matter most efficiently, we have a guide for how to provide the kind of information that helps us zero in on the issue.